Refund & Exchange Policy

Customers are advised that we are dealing with perishable products, hence, kindly follow our refund/exchange policy as mentioned.

Customers are advised to examine the products upon purchase for any deficiencies and/or damages. If any product is found to be expired, missing, incorrect or damaged at time of purchase, claims for refund/exchange (if any) must be lodged to our store staffs at time of purchase.

*Candy Empire's imported chocolate products will melt in our warm and humid climate and are highly sensitive to heat. Please store them in a very cool and dry place at all times to ensure its freshness. Improper storage will not be considered.

Once product is opened, please consume within 2 days.

Exchange must be made within this time frame period:

  • For chocolate or chocolate-related products which are perishable, within 1 day of purchase
  • For non-chocolate products, within 2 days of purchase

Refund is only given for defective products (as they are perishable products) within the required stipulated period.

*Original receipt, product and a valid reason are required for any requests of exchange or refund.

Purchases made with promotional discounts or vouchers are non-refundable.

Customers are reminded that one-time exchange or refund is only allowed for each purchase.

Customers seeking an exchange or refund, are preferably to submit a written request to

All refund requests will be reviewed on a case-by-case basis and are subjected to Candy Empire's Management approval.

Candy Empire reserves the rights to reject any refund requests according to the conditions of the returned products or any other unforeseen conditions.

Candy Empire reserves the rights to reject any exchange or refund for opened or used products. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses.

Candy Empire reserves the rights to limit or decline exchange or refund regardless of whether you have the original receipt.

Candy Empire reserves the rights to update or modify the terms of the exchange or refund at any time.

Any feedbacks or doubts on our products or services or exchange/refund policy, please write in to

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